If you are not sure why your HubSpot emails are not showing in Outlook, you can contact HubSpot support for help. They will be able to investigate the issue and help you resolve it.
There are a few reasons why your HubSpot emails might not be showing in Outlook. Here are some of the most common reasons:
- You have not connected your HubSpot account to Outlook: In order for your HubSpot emails to show in Outlook, you need to connect your HubSpot account to Outlook. You can do this by using the HubSpot Sales Chrome extension or the HubSpot Sales Outlook desktop add-in.
- You have not enabled the "Track email opens and clicks" option: If you are using the HubSpot Sales Outlook desktop add-in, you need to enable the "Track email opens and clicks" option in order for your HubSpot emails to show in Outlook.
- Your Outlook inbox is not configured correctly: If your Outlook inbox is not configured correctly, your HubSpot emails might not show. You can check your Outlook inbox settings to make sure that they are correct.
- There is a problem with your HubSpot account: If there is a problem with your HubSpot account, your HubSpot emails might not show in Outlook. You can check your HubSpot account status to see if there are any problems.
If you are not sure why your HubSpot emails are not showing in Outlook, you can contact HubSpot support for help. They will be able to investigate the issue and help you resolve it.
Here are some additional troubleshooting steps you can take:
- Restart Outlook: Sometimes, restarting Outlook can fix problems with email syncing.
- Check your internet connection: If you are not connected to the internet, your HubSpot emails will not sync with Outlook.
- Check your Outlook inbox filters: If you have any filters set up in your Outlook inbox, they might be blocking your HubSpot emails.
- Check your HubSpot email settings: Make sure that your HubSpot email settings are correct. You can find these settings in your HubSpot account.
I hope this helps! Let me know if you have any other questions.