Make sure that you have enabled email tracking in your HubSpot settings. Spam filters can sometimes block tracking pixels. If your recipient is using a spam filter, HubSpot might not be able to track their email opens.
There are a few reasons why your emails might not be being tracked in HubSpot.
- Your email settings might be incorrect. Make sure that you have enabled email tracking in your HubSpot settings.
- Your recipient might have blocked tracking pixels. Tracking pixels are small images that are used to track email opens. If your recipient has blocked tracking pixels, HubSpot will not be able to track their email opens.
- Your recipient might be using a spam filter. Spam filters can sometimes block tracking pixels. If your recipient is using a spam filter, HubSpot might not be able to track their email opens.
- There might be a problem with HubSpot's servers. If there is a problem with HubSpot's servers, HubSpot might not be able to track your emails.
If you are not sure why your emails are not being tracked in HubSpot, you can contact HubSpot support for help.
Here are some additional tips for troubleshooting email tracking issues:
- Check your email settings. Make sure that you have enabled email tracking in your HubSpot settings.
- Send a test email to yourself. This will help you to see if HubSpot is able to track your emails.
- Check your recipient's email settings. Make sure that they have not blocked tracking pixels.
- Check your recipient's spam filter settings. Make sure that they have not blocked HubSpot's emails.
- Contact HubSpot support. If you are still having problems, you can contact HubSpot support for help.
Here are some additional reasons why your emails might not be being tracked in HubSpot:
- You are using a plain text email. HubSpot cannot track email opens if the email is sent in plain text.
- You are using a third-party email client. HubSpot cannot track email opens if you are using a third-party email client, such as Gmail or Outlook.
- You are sending emails to a large number of recipients. HubSpot may not be able to track email opens if you are sending emails to a large number of recipients.
If you are experiencing any of these issues, you can try the following troubleshooting steps:
- Switch to HTML mode. If you are sending emails in plain text, switch to HTML mode. This will allow HubSpot to track email opens.
- Use the HubSpot Sales for Outlook add-in. If you are using a third-party email client, you can use the HubSpot Sales for Outlook add-in to track email opens.
- Send emails to a smaller number of recipients. If you are sending emails to a large number of recipients, you can try sending emails to a smaller number of recipients. This will help HubSpot to track email opens.
If you are still having problems, you can contact HubSpot support for help.