If you are not sure why your emails are not logging in HubSpot, you can contact HubSpot support for help. They will be able to investigate the issue and help you resolve it.
There are a few reasons why emails might not be logging in HubSpot. Here are some of the most common reasons:
- The email was not sent from a HubSpot-connected email address: In order for an email to be logged in HubSpot, it must be sent from an email address that is connected to HubSpot. If you are sending emails from a Gmail account, for example, you will need to connect your Gmail account to HubSpot in order for the emails to be logged.
- The email was not sent using the HubSpot Sales Chrome extension: If you are using the HubSpot Sales Chrome extension, you can choose to log emails in HubSpot when you send them. If you do not use the extension, the emails will not be logged automatically.
- The email was sent to a contact that is not in your HubSpot CRM: If you send an email to a contact that is not in your HubSpot CRM, the email will not be logged. This is because HubSpot does not have any information about the contact to associate the email with.
- The email was sent from an email alias: If you send an email from an email alias, the email will not be logged. This is because email aliases are not associated with any specific contact in HubSpot.
- The email was sent from an email server that is not compatible with HubSpot: If you send an email from an email server that is not compatible with HubSpot, the email will not be logged. This is because HubSpot cannot track emails that are sent from incompatible email servers.
If you are not sure why your emails are not logging in HubSpot, you can contact HubSpot support for help. They will be able to investigate the issue and help you resolve it.