HubSpot's calling features can be used to improve sales, customer service, and marketing efforts. For example, sales teams can use calling to reach out to leads, qualify opportunities, and close deals.
HubSpot uses a variety of technologies for calling, including:
- Voice over IP (VoIP): This technology allows calls to be made and received over the internet, rather than through traditional landlines or cell phones. This can save businesses money on long-distance calling and provide more flexibility for employees who work remotely.
- Call recording: HubSpot allows users to record their calls, which can be helpful for training purposes, quality assurance, or compliance.
- Call transcripts: HubSpot can also generate transcripts of calls, which can be helpful for capturing important information or for reviewing calls later.
- Call analytics: HubSpot provides a variety of analytics tools that can help businesses track their calling activity, including call volume, call length, and call conversion rates.
HubSpot's calling features can be used to improve sales, customer service, and marketing efforts. For example, sales teams can use calling to reach out to leads, qualify opportunities, and close deals. Customer service teams can use calling to resolve customer issues, provide support, and upsell or cross-sell products or services. Marketing teams can use calling to generate leads, qualify leads, and nurture relationships with potential customers.
HubSpot's calling features are available in all paid versions of HubSpot CRM. To learn more about HubSpot's calling features, please visit the HubSpot website.
Here are some additional details about each of the technologies that HubSpot uses for calling:
- Voice over IP (VoIP): VoIP is a technology that allows calls to be made and received over the internet, rather than through traditional landlines or cell phones. This can save businesses money on long-distance calling and provide more flexibility for employees who work remotely. For example, a sales representative could make a call to a lead from anywhere in the world, as long as they have an internet connection.
- Call recording: HubSpot allows users to record their calls, which can be helpful for training purposes, quality assurance, or compliance. For example, a sales manager could listen to recordings of sales calls to provide feedback to their team. Or, a customer service manager could listen to recordings of customer service calls to identify areas where the team can improve.
- Call transcripts: HubSpot can also generate transcripts of calls, which can be helpful for capturing important information or for reviewing calls later. For example, a sales representative could use a call transcript to review the key points of a call and to identify any follow-up tasks. Or, a customer service representative could use a call transcript to review the customer's issue and to identify any solutions.
- Call analytics: HubSpot provides a variety of analytics tools that can help businesses track their calling activity, including call volume, call length, and call conversion rates. For example, a sales manager could use call analytics to track the number of calls made by their team, the average length of calls, and the percentage of calls that result in a sale.
Overall, HubSpot's calling features provide businesses with a variety of tools that can be used to improve sales, customer service, and marketing efforts.