Skip to content
Contact Us Customer portal
  • There are no suggestions because the search field is empty.

What are the top FSM (Field Service Management) platforms?

Here are some of the top FSM (Field Service Management) platforms, along with their strengths, weaknesses, and what kinds of businesses they’re best suited for.

Here’s a structured breakdown of how HubSpot relates to FSM (Field Service Management) and where the gaps are:

✅ What HubSpot Can Do (Native Capabilities)

HubSpot is fundamentally a CRM and customer engagement platform, not an FSM. Still, it has some native tools that can help with the customer and service request side of field service:

  • Contacts, Companies, Deals, Tickets
    Track customers, accounts, service requests, and sales opportunities.

  • Workflows / Automation
    Automate actions when deals or tickets change stage (e.g., send an email, create a task, assign ownership).

  • Custom Objects & Properties
    Represent extra data beyond the defaults (e.g., you could model “Assets,” “Equipment,” or “Work Orders” to an extent).

  • Service Hub
    Includes tickets, shared inbox, knowledge base, customer feedback surveys, and live chat — useful for intake and support.

  • Integrations
    Native marketplace apps for billing, scheduling, and operations. HubSpot also supports API and webhooks for more complex integrations.

🚫 What HubSpot Lacks (FSM-Specific Gaps)

Out of the box, HubSpot does not cover core FSM needs, such as:

  • Dispatching & Scheduling Board
    No drag-and-drop calendar with availability, geography, or routing.

  • Technician Mobile App
    No dedicated offline-ready app for field technicians to see jobs, capture photos, fill forms/checklists, or track time.

  • Route Optimization / Mapping
    No geospatial tools for route planning or live technician tracking.

  • Work Order Management
    Lacks structured job workflows (materials, parts, tasks, labor time, checklists).

  • Invoicing & Billing from Jobs
    HubSpot connects to finance tools, but doesn’t natively handle FSM-style job invoicing.

  • Real-Time Field Updates
    Service Hub tickets can approximate updates, but no direct push/pull of status from the field.

🔗 How to Bridge the Gap

Since FSM is about on-site operations, the best practice is to work backward from your CRM (HubSpot) and then connect the FSM platform:

  1. Native Sync Apps (Best Option)
    Look for FSM tools that have prebuilt HubSpot integrations (through the HubSpot App Marketplace). Examples: Jobber, ServiceTitan, Synchroteam, FieldPulse, Housecall Pro. These typically sync contacts, jobs, and invoices.

  2. API or Webhooks (Custom Build)
    If no native app exists, you can:

    • Use HubSpot’s Operations Hub (data sync + custom code actions).

    • Build middleware (Zapier, Make, Tray.io, or custom APIs).

    • Set up webhooks to push job data (tickets → work orders, job completion → HubSpot updates).

  3. Custom Objects in HubSpot
    For lightweight FSM needs (basic job tracking, not full dispatch/route optimization), you could model jobs as custom objects associated with contacts/companies.

🎯 Recommendation

  • If you need light service management only (customer updates, tracking jobs, assigning tickets) → Stay inside HubSpot with Service Hub + custom objects.

  • If you need full FSM (dispatch, technician app, invoicing) → Choose an FSM platform that integrates natively with HubSpot. Avoid standalone FSMs that don’t sync unless you have development budget for API/webhook work.