Overall, HubSpot chat is a good live chat tool that offers a number of features that can help businesses improve their customer service. However, it is important to weigh the pros and cons before making a decision.
HubSpot chat is a good live chat tool that offers a number of features that can help businesses improve their customer service. These features include:
- Unlimited live chat sessions: There is no limit on the number of live chat sessions that you can have with your customers. This means that you can be available to chat with customers 24/7, if you need to.
- Chatbots: HubSpot chat integrates with HubSpot's chatbot builder, so you can create chatbots to automate common tasks, such as answering FAQs or qualifying leads.
- Universal inbox: All chat conversations are stored in a universal inbox, so your team can easily see all of the conversations that they have had with a customer. This makes it easy to track customer interactions and provide consistent service.
- Integration with HubSpot CRM: HubSpot chat integrates with HubSpot CRM, so you can easily create and track support tickets from chat conversations. This makes it easy to manage customer support issues and ensure that they are resolved quickly.
Overall, HubSpot chat is a good live chat tool that offers a number of features that can help businesses improve their customer service. However, it is important to note that HubSpot chat is not the only live chat tool on the market. There are a number of other live chat tools that offer similar features, so it is important to compare HubSpot chat to other tools before making a decision.
Here are some of the pros and cons of HubSpot chat:
Pros:
- Unlimited live chat sessions
- Chatbots
- Universal inbox
- Integration with HubSpot CRM
- Easy to use
- Affordable
Cons:
- Some features are only available with paid plans
- Chatbots can be limited in their ability to answer complex questions
- Not as customizable as some other live chat tools
Overall, HubSpot chat is a good live chat tool that offers a number of features that can help businesses improve their customer service. However, it is important to weigh the pros and cons before making a decision.