Once you have connected your live chat account to HubSpot, you will be able to see live chat conversations in your HubSpot inbox. You will also be able to view chat transcripts and create new contacts from chat conversations.
Here are the steps on how to connect live chat to HubSpot:
- Go to the HubSpot website and log in to your account.
- Click on the Settings icon in the top right corner of the page.
- Select Live Chat.
- Click on the Connect Live Chat button.
- Select the live chat provider you want to use.
- Follow the instructions provided by the live chat provider to connect your account.
Once you have connected your live chat account to HubSpot, you will be able to see live chat conversations in your HubSpot inbox. You will also be able to view chat transcripts and create new contacts from chat conversations.
Here are some of the live chat providers that you can connect to HubSpot:
- LiveChat: LiveChat is a popular live chat provider that offers a variety of features, including chat transcripts, canned responses, and visitor tracking.
- Olark: Olark is another popular live chat provider that offers a similar set of features to LiveChat.
- ProProfs Chat: ProProfs Chat is a live chat provider that is specifically designed for businesses that offer online courses or tutorials.
- Facebook Messenger: If you already have a Facebook business page, you can use Facebook Messenger as your live chat provider.
Here are some tips for using live chat effectively:
- Be responsive. When a visitor starts a chat conversation, be sure to respond as quickly as possible.
- Be helpful. Answer questions in a clear and concise way.
- Be friendly. Use a friendly and approachable tone.
- Be professional. Remember that you are representing your business.
Live chat can be a great way to improve customer service and boost sales. By following these tips, you can use live chat to its full potential.