If you are looking for a way to improve your sales process and provide better customer service, recording your calls with HubSpot can be a valuable option.
Yes, HubSpot can record your calls. HubSpot's call recording feature is called Conversation Intelligence (CI). CI allows you to record and transcribe your calls, so you can review them later and identify opportunities to improve your sales process.
To record your calls with HubSpot, you will need to:
- Enable call recording in your HubSpot settings.
- Use the HubSpot calling tool to make calls.
- Click the Record button to start recording the call.
Once you have recorded a call, you can view the recording in HubSpot. You can also transcribe the recording, so you can read it instead of listening to it.
Here are some of the benefits of recording your calls with HubSpot:
- Identify opportunities to improve your sales process: You can review your calls and identify areas where you can improve your sales process.
- Train your sales team: You can share recorded calls with your sales team to help them learn from your experience.
- Provide customer service insights: You can review recorded calls to get insights into how your customers interact with your business.
If you are looking for a way to improve your sales process and provide better customer service, recording your calls with HubSpot can be a valuable option.
Here are some additional things to keep in mind when recording your calls with HubSpot:
- You will need to get consent from the person you are calling before you start recording. This is required by law in some jurisdictions.
- You will need to store the recordings securely. HubSpot stores recordings on a secure server.
- You will need to delete the recordings when you no longer need them. HubSpot has a retention policy for recordings.
I hope this helps! Let me know if you have other questions.