Both live chat and chatbots can be great ways to improve customer service and boost sales. If you're not sure which type of chat is right for your business, you can try both and see which one works best for you.
Yes, HubSpot has chat. HubSpot offers two types of chat: live chat and chatbots.
- Live chat: Live chat is a feature that allows you to interact with website visitors in real time. You can use live chat to answer questions, provide support, and even close deals. HubSpot offers a free live chat widget that you can add to your website.
- Chatbots: Chatbots are software programs that can simulate conversation with humans. HubSpot offers a chatbot builder that you can use to create chatbots that can answer questions, provide support, and even sell products.
Both live chat and chatbots can be great ways to improve customer service and boost sales. If you're not sure which type of chat is right for your business, you can try both and see which one works best for you.
Here are some of the benefits of using HubSpot chat:
- Increased customer satisfaction: Chat can help you increase customer satisfaction by providing a quick and easy way for customers to get help.
- Improved sales: Chat can help you improve sales by allowing you to qualify leads and close deals in real time.
- Better lead generation: Chat can help you generate leads by allowing you to collect contact information from website visitors.
- Reduced costs: Chat can help you reduce costs by freeing up your customer service team to focus on more complex issues.
If you're looking for a way to improve your customer service and boost your sales, HubSpot chat is a great option.