How To Work With Difficult Customers

How To Work With Difficult Customers

There's no doubt about it, difficult customers are demanding. If you can learn to work with them, you'll create a unique competitive advantage vs. your competition.

Helpful Tips To Work With Difficult Customers

To help you out the next time you're working with a problematic customer, below, I've shared the go-to tips that I use when the odd situation arises. 

Dealing With Difficult Customers 

The most important thing you need to understand about difficult customers is that they want you to listen to them. Muster up the strength to sit back and listen, and you'll be sure to come out on the positive side of things. Ultimately, what you want to do is handle the situation and guide the customer back to neutral ground where both parties can work together to help each other out. 

Controlling Difficult Customers 

If you flip out and start going on the offensive, it's over; you'll only be hurting yourself. There's nothing more satisfying to difficult customers than seeing the person they're interacting with get all fired up. Never let them see you sweat or lose your cool, and you've already won half the battle. 

Listening to Difficult Customers 

Who in the world doesn't want to have someone listen to them? The answer is, "No one," so give them what they want. Sit back, get a nice bottle of water, open your ears, and listen up. Look at listening as an art form. Have fun with it. Relate to what the customer is saying as you're listening to them. After you've listened, now it's your time to chime in, let the customer know that you've heard them loud and clear and that you're committed to helping them out. 

How to Deal With Difficult Customers 

Coming up with a plan that works for both the customer and yourself is vital. Yes, you may have to give a little here, or a lot, it doesn't matter, do whatever you need to do. I'm not talking about being a push-over here; I'm talking about making an agreement that will make both parties happy. 

Providing Resolutions to Difficult Customers 

Once both parties agree to the resolution plan, act immediately. If you don't act quickly, you'll only be compounding the situation. Don't give some lame lip service and then not follow through. If you say you're going to do something, do it.

Training for Difficult Customers 

Use these go-to tips to defuse situations that arise when working with difficult customers. Life is about helping out and having fun in the process, so don't take yourself too seriously throughout all your business situations. Yes, mistakes are going to happen, and yes, the opportunity for repair is always available; if appropriately handled. What's not excusable is continuing to make the same mistake over and over and not making any changes.

Converting Difficult Customers

Go into every situation with difficult customers with the intent to make them your best customer. Some of the most difficult customers are the softest on the inside, but you have to break through that tough exterior layer to be able to see it.